How organizations adopt and adapt to technology
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Before you ask a model to do the job, ask how it would do the job. You find out what it misunderstood, what it was about to assume, and occasionally that it knows a better route than the one you had in mind.
I pay for a gigabit and get a tenth of it. The support chat went silent the moment the problem got easy. Maybe the robot is the humane one.
GTE spent billions building distribution. Now distribution is free, and the only scarce resource left is attention. This is not obviously good news.